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Customers book with their package online

Services3 min read

Once you've sold a service package, the customer can redeem it on your booking page by themselves — no staff help, no second payment, and no account to log in to.

  1. 1

    Customer books as usual

    The customer opens your booking page, picks one covered service and a time, then enters their name and phone. It must be the phone number saved on their client profile — that is how JaaTime finds the package. Book Now on the package in the client portal opens the same page with the package pre-selected.

  2. 2

    Phone verified by SMS code

    Because that phone holds an active package, JaaTime sends a one-time SMS code. There is no password or account; the code proves it is really the package holder.

  3. 3

    Choose Use Package

    After the code is confirmed a prompt appears: "You have a package for this service!" The customer taps Use Package to redeem it, or Pay Normally to pay as usual. Use Package

  4. 4

    One use is deducted immediately

    The booking is created with the covered service at ฿0 and no deposit step. One use comes off the package the moment the booking is made — not at check-in — and the remaining count updates under Sold Packages on the Loyalty page.

  5. 5

    Cancelling returns the use

    Cancel that booking from the calendar and the use goes back onto the package automatically.

The prompt only shows for a single-service booking. For several services, or if the customer chose Pay Normally, pick the package under Use Package when you add or open the appointment in the calendar.