How 'Any available' staff assignment works

On your booking page a customer can tap Any available instead of choosing a person. JaaTime then picks a real staff member for them the moment the booking is made — the booking never arrives without a name on it.

1. 1

   Who gets the booking

   When the customer confirms, JaaTime looks at every active staff member who is set up to perform that service, is on a bookable shift that covers the whole appointment, and has nothing else booked at that time. It gives the booking to whoever has the fewest bookings that day; if several are tied, it picks one of them at random.

2. 2

   What you see

   The appointment lands on your calendar under that person's name, exactly like a booking where the customer chose them. There is no 'unassigned' state and nothing to assign later. You can still move it to someone else by editing the appointment and picking a different staff member.

3. 3

   When it says no one is available

   The customer only sees that if not a single staff member passes all three checks for that time. If it happens while people are clearly free, open each person's profile and check the Service Assignment section, then check their shift for that day on Staff → Schedules. Service Assignment

4. 4

   Showing, moving or hiding the option

   Go to Settings → Booking page and link and look under Booking flow → "Any available staff" card. You can show it first or last, change its look, or hide it, in every booking flow. It hides itself when only one staff member can do the service, and it comes back on its own when some staff are hidden from the booking page, because it is then the only way to book them. Any available

5. 5

   Stopping customers from choosing staff

   For the whole shop: Settings → Booking page and link → Booking flow → "Who picks the staff member" → Assign automatically. The staff step disappears and every online booking is assigned as described above. For one person: Staff → edit the person → untick "Customers can choose this person on the booking page". They leave the staff list on the booking page but still get bookings through Any available. You can still book anyone yourself from the dashboard. Assign automatically

6. 6

   Using it from the dashboard and app

   The New Appointment form on the web and in the app has the same choice at the top of the staff list. Pick it and JaaTime assigns someone the same way.