Connect Facebook, Instagram and WhatsApp
On the Pro plan, chats from your Facebook Page (Messenger), Instagram and WhatsApp arrive in the same Inbox as LINE. You answer every customer from one screen, and the AI assistant can reply there too. On other plans these channels show "Available on Pro".
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Pick the channel
Open Inbox and click Manage channels. Under Add channel, pick Facebook Messenger, Instagram or WhatsApp. If nothing is connected yet, the same tiles are on the Inbox page itself. Manage channels
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Facebook Messenger
Log in with Facebook, allow access, then pick your Page under Choose a Facebook Page. You need full control of the Page. Recent conversations are brought in, and replies you send from Meta Business Suite show up here too. Choose a Facebook Page
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Instagram
Pick Through my Facebook Page if your Instagram professional account is linked to a Page (the same login can connect Messenger too), or Instagram only to log in with Instagram directly. Then, in the Instagram app, turn on "Allow access to messages": Settings → Messages and story replies → Message controls → Connected tools. Instagram only
- 4
WhatsApp
Pick I use the WhatsApp Business app to keep using the app on your phone and bring recent chats over, or Connect a new number for a number that isn't on WhatsApp yet (you confirm it with a code by SMS or call). Then finish the steps in the Facebook window. I use the WhatsApp Business app
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Who pays for WhatsApp
Meta bills WhatsApp to your own WhatsApp account, not through JaaTime. Replying within 24 hours of a customer's message is free. Booking notifications and other template messages are billed per delivered message. Add a payment method in WhatsApp Manager, otherwise those messages can't go out.
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The 24-hour rule
Messenger, Instagram and WhatsApp only let you reply within 24 hours of the customer's last message. After that your reply shows Not sent with "Over 24h since the customer last wrote". You can answer as soon as they write again. LINE has no such limit.
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WhatsApp booking notifications (optional)
Once WhatsApp is connected, the owner can send confirmations and reminders from your number in Settings → Client notifications. Each client gets one message: LINE if they have it, otherwise WhatsApp if they agreed to messages from you, otherwise SMS. Settings → Client notifications