Pause or disconnect a channel, and delete its data
You can pause a chat channel for a while, disconnect it from JaaTime, or ask Meta to delete what JaaTime stored from your Facebook or Instagram. Here is what each one does.
- 1
Pause a channel
In Inbox, open Manage channels and click Pause on the channel. While it's paused, new messages aren't saved in JaaTime and you can't reply from here. Customers' messages still reach your LINE, Facebook Page, Instagram or WhatsApp as usual. Click Resume to turn it back on. Pause
- 2
Disconnect a channel
Click Disconnect on the channel and confirm. The channel and its past conversations are removed from JaaTime, and Facebook, Instagram or WhatsApp stops sending its messages to us. Clients you linked to those chats stay in your client base. Disconnect
- 3
Your WhatsApp number stays yours
Disconnecting doesn't delete your number. It stays in your WhatsApp account at Meta, and if you use the WhatsApp Business app, it keeps working on your phone. WhatsApp booking notifications stop; clients get those messages by LINE or SMS, depending on your notification settings.
- 4
Remove JaaTime from Facebook or Instagram
If you remove JaaTime from the apps connected to your Facebook or Instagram account, the channel stops working and shows Needs attention in Manage channels. Your past conversations stay. Connect it again under Add channel, or disconnect it.
- 5
Ask Meta to delete your data
When you remove JaaTime in Facebook, you can also ask for your data to be deleted. JaaTime then deletes the channels you connected and their conversations, and Meta gives you a confirmation code with a link where you can check the deletion.
- 6
Connect again later
To come back, connect the channel again under Add channel. Messenger and Instagram bring your recent conversations back in. Add channel