Write your own LINE booking messages
With your own LINE Official Account connected, you can replace JaaTime's standard booking cards with messages in your shop's own words — with booking details filled in automatically, plus an optional picture and buttons.
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Check you can use it
Custom messages are part of the Pro plan and are sent only from your own Official Account. Connect it first in Settings under 'LINE and SMS'. Shops on JaaTime's shared LINE account always get the standard messages. LINE and SMS
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Open Custom LINE messages
In Settings, 'LINE and SMS', find the 'Custom LINE messages' card (in the app: Settings, LINE, Custom LINE messages). It lists eight messages: Booking confirmation, Reminder 1 day before, Reminder 1 hour before, Cancelled by the shop, Booking changed, Same-day request received, Request declined by the shop and Deposit slip refused. Receipts always use the standard format. Each shows 'Standard' or 'Custom'. If your organization shares one Official Account, the card is under Organization then Marketing, and org owners and managers can edit it. Custom LINE messages
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Write the message in Thai and English
Press Edit on a message. Write a Thai and an English version — each customer gets the one in their language, or the other one if only one is written. Tap the booking details under the text (customer name, date, time, service, staff, shop address, and for some messages the deposit amount or booking page link) to insert them; they are filled in for every booking. Edit
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Add a picture and buttons if you like
Under 'Image and buttons', upload a JPG or PNG and choose its shape: Wide, Square or Tall. Add up to three buttons — each opens the manage-booking page, your booking page (on the declined message), a map, a call to your shop, the intake form, or any web address starting with https://. Without a picture or buttons the message is sent as plain text.
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Send yourself a test
Press 'Connect my LINE' once: scan the QR code (or open the link on your phone), log in to LINE and add your Official Account as a friend. Then 'Send test' sends the message you are editing, with an example booking, to your own LINE only — even before you save. Send test
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Save and switch it on
Keep 'Use this message' on and press Save. From the next booking, customers get your message. To go back, switch it off or press 'Use standard message'. Save