Chat with customers in the Inbox

Once your LINE Official Account is connected, the Inbox is a full two-way chat — read messages, reply, and keep customer details handy in one place.

1. 1

   Open the Inbox

   Click Inbox in the sidebar. The conversation list on the left shows every customer who has messaged your LINE account. Inbox

2. 2

   Read a conversation

   Click any name in the list to open the message thread and see the full back-and-forth with that customer.

3. 3

   Reply to the customer

   Type in the reply composer at the bottom and send. Your message goes straight to the customer's LINE, and you can use quick replies for common answers.

4. 4

   Check who you're talking to

   The contact panel beside the chat shows the customer's details, so you have context while you reply.

5. 5

   Manage your channels

   Use the Manage channels button in the header to review or add connected channels. Only LINE is active today — WhatsApp, Messenger and Zalo appear but aren't switched on yet. Manage channels