What happens if I downgrade or cancel?

The golden rule: JaaTime never deletes your data. Things lock — they don't disappear.

1. 1

   Your shop keeps running

   Your booking page stays live and existing bookings are honored. Clients mid-payment or mid-deposit are never interrupted.

2. 2

   Team members over the limit are paused

   If your new plan allows fewer team members, the extra ones are suspended — hidden from the booking page but fully preserved with their history, services and pay records. Upgrade again and they return exactly as they were.

3. 3

   Feature data is frozen, not erased

   Loyalty cards, packages, events, chat history, everything — stays safely stored and reactivates the moment your plan includes it again.

4. 4

   Custom domains redirect

   If your plan no longer includes a custom domain, visitors are redirected to your JaaTime booking link automatically — no broken links, and the domain reconnects when you upgrade.