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Move, cancel or mark a no-show

Calendar3 min read

Change a booking's time, reassign it, cancel it, or record that someone didn't turn up.

  1. 1

    Reschedule by dragging

    On the Daily Schedule, drag an appointment block up or down to a new time, or sideways into another staff member's column to reassign it. It snaps to 5-minute steps and saves instantly, and clashing moves are blocked.

  2. 2

    Reschedule by editing

    Or click the appointment, press Edit Appointment, change the Date and Start Time (and staff or service if needed), then Save Changes. Edit Appointment

  3. 3

    Cancel a booking

    Hover the appointment block and open its "..." menu, then choose Cancel. You can also open the booking, press Edit Appointment and set the status to canceled before saving. Cancel

  4. 4

    Mark a no-show

    When a client doesn't arrive, open the block's "..." menu, or the "..." menu inside the appointment, and choose Mark as No Show. Mark as No Show

When you change a time, tick the SMS option in the "changes detected" prompt to let the client know about the new time.