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Set lead time and cancellation rules

Your booking page3 min read

Control how close to the start time customers can still book online, and set a deposit-based cancellation policy for your services.

1
Open the Appointments tab
Go to Settings and open the Appointments tab, where your online booking rules live.
2
Set your booking cutoff
Under Booking Cutoff Window, use 'Close slots before start time' to choose how many minutes ahead a slot stops accepting public bookings. Bookings you and your staff make from the dashboard are never blocked.
3
Choose how new bookings arrive
Still on this tab, set the Online Booking Default Status to Pending if you want to confirm each booking yourself, or Confirmed to accept them automatically.
4
Save your rules
Click Save Automation Settings to apply the changes. Save Automation Settings
5
Set a cancellation policy per service
Cancellation rules are set on each service. Go to Services, edit a service, and set 'Forfeit deposit if cancelled within (hours)'. Leave it blank to allow free cancellation.

The cancellation window only applies when a service takes a deposit — customers who cancel inside that window forfeit what they paid.

Open the Appointments tab